Returns Policy

What can I return?

Puddinghair.com gladly accepts return of all eligible products no later than 30 days from the date of shipping.

Altered packaging/product, worn, or damaged items are not eligible for return. 

Eligible Products:

  • In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).

  • Must have tags attached and in original packaging.

  • Item(s) must be returned within 30 days of the shipping date of the order.

Ineligible Products:

  • Worn items or items containing any signs of wear including odor or styling product.

  • Damaged packaging or product as well as discontinued, closeout, and last call items

 Ineligible products received by puddinghair.com will be returned to you at your expense. 

EXCHANGES & RETURNS

Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! You can return the items within 30 days of delivery for a full refund or exchange. Buyer is responsible for return shipping cost and any related expenses.

What will be happened if the package was rejected by buyers?

If the package was rejected by customers intentionally,or the package was returned back to shipper because of the wrong shipping information or could not contacting with the buyers, buyer is responsible for return shipping cost and any related expenses.

      Something U need to know before return

      1.please contact customer service  indicating the item you would like to return and the reason, we will contact you within 24 hours, your patience will be highly appreciated

      2.After receiving instructions from us, please return it with the original package

      3.Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account. (edited)

      IF YOU HAVE ANY QUESTIONS ,PLS CONTACT US:

      TEL:18886641952

      Whats app:86 15011843537

      email:help@puddinghair.com

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