Help & Faqs
Q: How to tell Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair and Indian virgin hair?
A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.
Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2/3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.
Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily.
Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than the Indian Hair.
Peruvian Hair is a little coarser and thicker in texture than Indian or Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures. The curly texture becomes more curly when wet or washed.
Q:How do I pay for an order?
A: We accept two payment methods online, one is credit card, both visa card and master credit card are allowed. The other one is PayPal, you will be directed to the PayPal login page straightforward. We can also accpet WesternUnion or Bank transfer if you havent a credit card, please contact us for the payment information after you decide your order. To pay for your order on puddinghair.com , follow the steps below:
1) Select the order and click the "Pay Now" button
2) Choose paypal payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
Credit cards: VISA, MasterCard, Paypal and American Express.
Interac: You can pay for your order online. please note that the card holder must have access to online banking.
Q:how to track my order?
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.
First Time Order
For your security, please be aware that first-time order can only be delivered to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
You can use the tracking number on the following tracking links to find the tracking status.
Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Q: How long do you take to despatch an order?
A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Q: Does puddinghair.com guarantee delivery time?
A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.